Mountainside Inn 305

Mrs.
So glad I stumbled upon this hotel with Google searching for hotels in the area. Affordable, close to the free gondola, clean rooms and lot of room options for any budget. Definitely will stay with this hotel again in the future.

- Anonymous U , Posted: 1/23/2024

We are so pleased you stumbled across Mountainside Inn! We look forward to your next stay with us! Mountainside Inn

- Alpine Lodging staff, Posted:

Mrs.
We were in town for Telluride Bluegrass 50th celebration. We have attended several times and have stayed at a variety of places without issue. The initial emails for check in differed between our party and the party we were traveling with as well as differing from email and text message. Upon arriving in the evening, we parked in the designated lot described in our email and text message and in the morning checked in with the staff to ensure that we were parked appropriately. We placed our hangtag/ sticker in our window and went along enjoying our weekend. At the end of the weekend we found that we had been ticketed (along with a couple other families). We went to the front desk and informed them of the issue and were informed this would be taken care of. I have personally called 4 separate times and emailed 2 times to get this issue resolved. The last call made was to speak directly to the manager/owner who appeared overwhelmed, annoyed, and almost hostile towards us and our request for the ticket to be taken care or covered by Mountainside Inn. He stated specifically in an elevated voice that he "WOULD FOLLOW UP WITH US". We ended the call feeling unheard and not valued or appreciated that we were trying to get the issue resolved. Here we are 10 full business days after this last call and I have not received any sort of follow up call or email from the manger/owner. I called yesterday and was told he was not in but my message would be passed on. Still no call back. Being out of state, I am now having to continue to deal with this issue myself instead of the business and its staff taking any ownership or responsibility for their lack of clear communication around the initial parking expectations and the subsequent ticketing of our car. I will not be staying at this establishment in the future and I would encourage anyone that plans to stay to be very through with communication on parking and not have a lot of expectations for management to treat guests with courtesy or concern.

- Anonymous U , Posted: 7/26/2023

Thank you for your review of Mountainside Inn. I did speak with you with regards to your parking ticket. From what code enforcement told me you were parked in the wrong spot. We had many options for parking for this festival as we worked with the town to ensure our guests did not get tickets. There were 15,000 people in town for this festival and we did our best to ensure our guests had correct parking. Almost all rental properties in town charge for parking and we do not. I do apologize if this was a major factor for this review, however it was out of our control. Kieffer Parrino - GM Mountainside Inn

- Alpine Lodging staff, Posted:

Skiier
Great value,location, and very accommodating staff

- Anonymous U , Posted: 3/13/2022

We are very pleased that the shuttle system worked out for you during your stay. We hope to see you on a future visit to Mountainside Inn and Telluride! Mountainside Inn Management

- Alpine Lodging staff, Posted:

Great
Setting up appointment with Sam was very easy and accommodating, especially with the price. And check in with Heather was very helpful with local information.

- Robert K , Posted: 3/19/2021